Treasure Coast Food Bank

Job Description

 

Title:  WCC Advisor                                                      Job Group Category:  Exempt

Unit:  Programs & Initiatives                                                    Direct Reports:  N/A

Reports to:  Senior Advisor

 

Date of Last Revision:  6/24                                                                                                                                          

WCC Advisor, Whole Child Connection       

Position Summary:

 

The primary role of the Whole Child Connection (WCC) Advisor is to assist families through the WCC System to develop a WCC Plan and assist families in accessing and applying for public assistance applications for WCC program in Martin County managed by Treasure Coast Food Bank.

 

Principal Duties & Responsibilities:

 

Facilitating development of the Whole Child Plan:

• Helping families complete the Whole Child Profile.
• Helping families link services on the Whole Child Resource List to specific needs.
• Helping families build a Whole Child Plan that is as comprehensive as possible.
• Documenting in the database what happens with a family as a result of the Whole Child Plan to improve individual results and assess the responsiveness of the Whole Child Providers who answers Client Service Requests from the WCC system.
• Provide additional information on services and service providers that might not be on the resource list.
• Assisting providers in updating information on the resource list.
• Advocating on behalf of the family.
• Following up on family and provider performance on the plan.
• Facilitating revisions to the plan as needed.
• Assist and verify the client’s application process for Medicaid eligibility, Food Stamps, and Cash Assistance\TANF.
• Liaison with agencies providing public assistance and the families applying for economic self-sufficiency services.
• Monitor client application process and appointment compliance over time and assist client with complying with required, accurate documentation needed to assess Medicaid eligibility.
• Participate in community events to promote WCC services.

• Perform other duties as assigned.

 

Knowledge Skills & Abilities: 

• Associate’s degree preferred
• Bi-lingual in Spanish and English required
• At least two years of experience coordinating case management services and/or at least two years of experience providing the highest level of customer support and demonstrating an unwavering commitment to customer service that can help resolve complex issues and solve problems.
• Self-starter, motivated to solve problems, positive attitude, goal-oriented, and flexible
• Excellent written, verbal communication and listening skills required
• Committed to the mission of poverty alleviation
• Highest degree of compassion towards those experiencing poverty and food insecurity
• Required to work a flexible schedule including some evenings and Saturdays
• Self-starter, positive attitude, goal-oriented, flexible, committed to the mission of hunger alleviation.
• Knowledge of the local community.
• Knowledge of the relationship of health and human services to one another.
• Knowledge of the type of service that is appropriate to specific needs.
• Skill in oral and written communication.
• Skill in working with people with diverse cultural, racial and economic backgrounds.
• Skill in assessing the significance of identified needs and prioritizing services appropriate to these needs.
• Skill in facilitating, coaching, mediating and advocating.
• Skill in training people in how to use Internet based systems.
• Ability to use the Internet.
• Ability to analyze and synthesize performance data.
• Ability to work independently and as part of a community team.
• Ability to work flexible hours including some Saturdays and evening for events.
• Ability to be objective and empathetic with a high degree of tolerance and respect for people.
• Ability to be supportive without creating dependency.

 

Competencies Required:

• Decision-making ability
• Analytical ability
• Emotional intelligence
• Coaching ability
• Adaptable and flexible
• Ability to shift focus while still maintaining all priorities
• Cost consciousness
• Planning and organizing
• Teamwork ability
• Empathizing ability
• Customer focus

 

Physical Requirements & Acknowledgement:

The position requires the ability to do heavy lifting (up to 50 lbs.) bend, stoop, squat, climb, step up, and sit for long periods of time.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.