Program Coordinator

TREASURE COAST FOOD BANK

Job Description

Title: Program Coordinator                                                          Reports to: Director of Programs

Job Category: Exempt                                                                    Date of revision: 01/2023                                                                                                                                           

Position Summary:

The primary objective of this position is to serve as the liaison between partner agencies, Food Bank programs, and the Treasure Coast Food Bank by assisting agency recruitment, application, ongoing compliance, capacity evaluation, benefits outreach, and a general administration of the policies and guidelines of Treasure Coast Food Bank, Feeding America, and USDA as they relate to the partner agencies.

Principal Duties and Responsibilities:

• Research community for gaps in service while recruiting partners in underserved areas to fill gaps identified
• Assist agencies in the application process for becoming a partner agency
• Work collaboratively with staff to coordinate food delivery, distribution, product orders, and allocations for programs and secure local produce sources for programs
• Work closely with Site Leads to ensure accurate information about distributions and client needs are met. Provide needed resources, such as program supplies. Serve as a distribution Site Lead as needed
• Conduct site visits to ensure food is being distributed safely and equitably
• Conduct annual inspections of TCFB programs and partners to ensure policy and procedure compliance
• Collect, track and input all agency/program monthly reports and statistical data for funders, granting agencies, partners, and the community. Acquire accurate data by maintaining electronic and hard copy records of program activities
• Work with other TCFB departments and staff to place agencies in violation of TCFB regulations on hold
• Review and update files, inspections, organizational data, program models, dashboard, key messaging, and the general case for support
• Handle agency inquiries by telephone, visits, and correspondence creating mediums for better customer communication
• Facilitate various Partner Agency trainings and workshops and collect client success stories
• Assist in readiness for all audits conducted on TCFB regarding agency/program files and accounts
• Assist in planning, promoting, and executing agency-related events, including partner retention, sponsorship, auction items, and distribution events
• Conduct tours and presentations of prospective member agencies
• Determine agency needs through surveys etc.
• Develop and implement procedures for the annual gathering of the demographic data on agency clientele
• Regularly inform all appropriate staff of any changes to agency/programs
• Quarterly review agency monthly reports with a monthly pound-per-person spreadsheet
• Review agencies with no Food Bank activity in three months
• Participate in TCFB Disaster Team to ensure adequate use of agency and TCFB resources
• Other duties as assigned

Knowledge Skills and Abilities: 

• Bachelor’s Degree from an accredited university is preferred
• Experience in compliance enforcement and inspections
• Experience in food programs, food service, and food safety fields is a plus
• Bilingual preferred
• Excellent communications skills, both written and verbal, including effective public speaking
• Have the ability to manage time efficiently and work independently with minimum supervision
• Able to work cooperatively with other staff, volunteers, and agency personnel
• Attention to detail, accuracy, and the meeting of deadlines
• Sound judgment and discretion
• Ability to represent the Food Bank in a courteous, professional manner
• Possession of a current Florida driver’s license, liability insurance, and a clean driving record
• Access to reliable transportation

Physical Requirements & Acknowledgement:

This work is in an office environment. Have the ability to sit at a computer workstation for up to eight hours, move, bend, lift and carry up to 30lbs on occasion throughout the 48,000-sq. ft. Food Bank facility. Ability to operate computer equipment. Ability to communicate in a clear speaking voice in person and over the phone.   Ability to interpret instructions and questions when asked.    Ability to access transportation to travel to local events and meetings with external parties.

Essential business/ first responder: In instances of a federal, state, or locally declared emergency, Treasure Coast Food Bank is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessities. Some positions are more likely to be required on-site than others