Donor Data Specialist

Position Summary:

The Donor Data Specialist supports the Donor Relations Manager, Development Coordinator, and the department as necessary to achieve the fundraising goals of Treasure Coast Food Bank, including focusing specifically on maintaining donor data integrity, synthesizing data, and reporting. This position supports philanthropy operations by preparing gifts for coding, entry and acknowledgment, prospect research, data reconciliation, and preparing data for varied stakeholders, enabling and empowering the organization to make data-driven decisions. This position fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Principal Duties and Responsibilities:

• Receives incoming mail, sorts mail according to revenue type, and prepares cash logs and donations for processing.
• Supports the team with processing accurate batches of constituent and gifts in DonorPerfect (approx. 35,000-45,000 gifts annually; about 65% of all gifts received at the Food Bank).
• Maintains data entry requirements by following department policies and procedures.
• Completes priority database cleanup projects as determined by the Donor Relations Manager and Chief Development Officer.
• Updates and maintains donor records, including accurate contact information.
• Creates customized reporting, including regular financial reports on donor activities.
• Completes donor prospect research, as determined by the Donor Relations Manager and Chief Development Officer.
• Interacts courteously, professionally, and positively with donors to process gifts, answer questions, and resolve issues via phone, email, and mail.
• Essential business/ first responder: In instances of a federal, state, or locally declared emergency, Treasure Coast Food Bank is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.
• All other tasks as assigned

Knowledge Skills and Abilities:

• High School Diploma (or equivalent) required. Bachelor’s Degree in a related field preferred
• Strong data entry skills are required. Experience with DonorPerfect or similar databases is strongly preferred. A genuine interest in data entry and management is essential
• Strong organizational skills, detail-oriented, and commitment to excellence in work product required
• Knowledge of A/R processes is a plus
• Detail-oriented person, capable of working under pressure and multi-tasking while working on several projects and consistently meeting deadlines
• Ability to learn new data applications, customer service skills, and ability to work through a problem professionally
• Strong oral and written communication abilities
• Ability to work in a professional team environment
• Efficient time-management, problem-solving, interpersonal, and conflict-resolution skills
• Deep commitment to the mission of Treasure Coast Food Bank

Physical Requirements & Acknowledgement:

This work is in an office environment.  Must have the ability to sit at a computer workstation for up to eight hours. Ability to move, bend, lift, and carry up to 30lbs. on occasion throughout the 3 Food Bank facilities.  Ability to communicate in a clear speaking voice in person and over the phone.   Ability to interpret instructions and questions when asked.  After business hours, work is required occasionally throughout the year. Travel between quad-county areas using a personal vehicle may be required.

I have read the job description and fully understand the requirements set forth therein. I understand that this job description does not list all of the position’s duties. I will be evaluated in part based on the tasks listed in this description. Treasure Coast Food Bank has the right to revise this job description at any time. This job description is not an employment contract.