Volunteer Experience Coordinator

     

TREASURE COAST FOOD BANK

Job Description

Title: Volunteer Experience Coordinator                               Reports to: Chief Development Officer

Job Category: Exempt                                                                    Date of revision: 11/2024                                                                                                                                           

 

Ask Yourself

 

Are you motivated and passionate about making a difference in the lives of others? Do you believe no one should go hungry? Are you willing to jump in and make an impact right away?

 

Are you a person who thrives on building relationships? Are you a team player who works collaboratively to share experience and expertise? Are you ready to support a community of volunteers to solve hunger today and tomorrow? Are you adaptable, flexible, detail-oriented, and willing to be hands-on?

 

The Volunteer Experience Coordinator position is an opportunity to join a mission-focused team that recruits and rally’s our volunteers daily in helping to solve hunger together within our community.

 

What will you do as Treasure Coast Food Bank’s Volunteer Engagement Coordinator?

 

At the direction of the leadership team, the Volunteer Experience Coordinator is responsible for implementing, planning, and executing all volunteer program activities. They will be responsible for the recruitment, orientation, scheduling, and training of community volunteers. They will demonstrate strong management, communication, and relationship development skills. They work collaboratively within the organization to provide a high level of customer service.

 

Why Treasure Coast Food Bank?

 

Founded in 1988, Treasure Coast Food Bank is the largest hunger-relief organization on Florida’s Treasure Coast and the only Food Bank in our four-county region – Indian River, Martin, St. Lucie, and Okeechobee counties. We work tirelessly to help families and individuals in need by providing them nutritious food, hope, and dignity. Treasure Coast Food Bank has been named one of the top companies to work for in St. Lucie County for the last seven years in a row!

 

Want to know more? Visit Treasure Coast Food Bank’s website at stophunger.org

 

Volunteer Engagement Coordinator Responsibilities:

 

• Create and maintain job descriptions/duties, volunteer handbook; group sign-in sheets; and other paperwork for volunteer positions at the food bank.
• Develop, host, and lead volunteer orientation sessions (in-person and virtual).
• Execute and manage all volunteers needed for internal/external events.
• Respond to all inquiries regarding volunteering. Conduct interviews, orientations, and tours as needed.
• Maintain operations volunteer calendar, including schedules, updates, and cancellations. Communicate changes as necessary.
• Collaborate with Communications to advertise volunteer opportunities through the media, newsletters, and websites. Maintain up-to-date volunteer opportunities through print brochures and websites.
• Work with the supervisor and appropriate staff to address any problems that arise. Coordinate with supervising staff to dismiss volunteers when necessary. Maintain incident reports completed by the team.
• Maintain and monitor photo release form data for group and event volunteers.
• Use Volunteer Database to track and communicate with individual volunteers. Ensure required maintenance.
• Maintain monthly and annual statistics regarding the number and hours of volunteers and provide them when required.
• Support recruitment and assist with retention strategies of volunteers for projects throughout the organization.
• When scheduled, oversees Saturday volunteer and warehouse operations. Responsible for opening and closing duties per all associated safety and operational procedures.
• Perform other duties as needed to fulfill our mission, drive our vision and abide by our values.

 

Group and Individual Volunteer Program:

• Recruit and support corporate, civic, religious, member agency, and youth groups to volunteer at the food bank.
• Collaborate with Development, Marketing & Communications Departments to ensure staff are aware of corporate partners volunteering in the facility and ensure appropriate orientation, recognition, and media opportunities around corporate service.
• Recruit, schedule, and communicate with volunteers for special events as required.
• Provide backup for day-to-day volunteer groups and project rooms as necessary.

 

Program and School Service Volunteer Program:

• Recruit and support programs and school volunteer services, such as Key Clubs, Honor Society, or other school groups. Maintain a positive working relationship with program representatives.
• Conduct interviews, assess service requirements, complete progress reports, and provide required forms after service.
• Keep up to date of rules, time requirements, and dismissal guidelines for volunteers.
• Maintain clear, accurate files of all program and school service volunteers to provide additional documentation when required.

 

Volunteer Recognition:

• Create an annual recognition event.
• Collaborate with department staff to coordinate annual volunteer appreciation events or initiatives for core individuals, groups, and mobile pantries.
• Oversee volunteer appreciation and recognition efforts.